Our books, guides, podcasts and other quality
information for customer support folks.
Read ebooks full of knowledge and tips
on how to improve the quality of your support.
The ultimate guide to Customer Effort Score
The ultimate guide to Customer Satisfaction Score
How to use automation to give more personal customer support
Listen to Customer Experience Leaders Chat,
where we talk to support professionals and discuss what’s behind their success.
Outsourcing Customer Support with SupportNinja
Improving Support Processes with Snowplow Analytics
Aligning Support Teams as part of an Acquisition with Flickr
Considering the Benefits of Tiered Support with Shopify
Adopting a Product-led Customer Success Mentality with Dixa
How Slido Uses Customer Outcomes to Deliver Incredible Product Experiences
Building Support from the Ground up at Omnisend
How Unifyed is Focusing the Responsibilities of a Customer Success Team
How ChartMogul Navigated their Evolution from Customer Support to Success and Beyond
Balancing the Spectrum of Service Cost and Customer Experience at Rachio
Energizing Customer Experience with Success Ops at GitLab
How PartnerHero Maintains Industry Leading Support Quality
How Revolut Provides High-Quality Service Through In-App Chat Support Documents
How Monday.com Uses Data to Help Customers Succeed
The Importance of Release Communication at Atlassian Statuspage
Connecting Support to Company OKRs with Desire2Learn
Considering a Move to Remote Support? Go for it!
Find the answer to your questions in various
documents and whitepapers on support topics.
Zendesk Survey Tools Comparison
11 Templates to Communicate Reduced Service Hours over the Holidays
Find more specific resources in Knowledge Base
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