Measure satisfaction with 5-star CSAT survey

5-star CSAT
Survey

Using a 5-star survey is the most familiar way of collecting feedback. From customer support to product reviews. Five-point survey scales are easy to understand yet work well for a large number of responses.

Measure Customer Satisfaction With 5-Star Survey

In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.

Customize your survey to fit your needs

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.

Change the survey question

Ask your customers a question that makes sense in a given situation.

Add additional questions

Need more feedback? Ask multiple questions. For example “Was the solution helpful?” and “How satisfied were you with John’s response?” to look at the issue from different points of view.