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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Justin Reist, Senior Lead of Escalated Support at Shopify - an all-in-one commerce platform to start, run, and grow a business. Whether you want to sell online, on social media, in store, or out of the trunk of your car, Shopify allows you to set up an online store and sell your products with ease.
Listen as Justin from Shopify outlines how tiering can improve cross-functional trust and create more engaged support agents.