Capture Customer’s Concern & Admiration With the Right Questions
Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) all have their specific place inside your business feedback program.
However, the most valuable part of any survey is often not the score you receive. It’s the “why” behind the score that provides the most insight.
So we've rounded up a list of survey questions + follow-up questions you can use in your next customer-facing survey to supercharge your results and drive impactful changes.