Listen Now
More about this podcast
Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Sukhpreet Anand, VP of Operations at Unifyed - a cloud-based, next generation student information system provider serving over seven million students in seven countries.
When Sukhpreet identified that the team was not excelling as much as hoped, she started to look deeper into the customer needs. Listen as Sukhpreet outlines what she observed, how she structured the team, the differences in hiring profiles, and how you can determine if this approach will benefit you and your customers!