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Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week.

Pulling last week’s numbers, we had a CSAT response rate of 58%, which is almost unheard of.

Antonio King
Director of Experience at Shinesty
Antonio King

Survey your customers the
way you want to


Trigger preview

Trigger survey after ticket resolution


Survey your customers automatically after you solve a ticket. Once set, you don’t have to do a thing.

Personalized survey

Personalize content and style


Customize colors, add branding, change the wording, or add additional questions based on your needs. Choose from several rating scales to fit your survey.

Survey settings

Control your survey


Set surveys to trigger only for specific teams or agents. Choose the right time after resolution. You can survey immediately, after an hour, or the day after. It's up to you..

See your data in Zendesk


Zendesk overview

Comments and custom fields


See feedback from your customers, pushed to their tickets in the form of a note and a tag.

Zendesk sidebar widget


See your company's ratings, dashboards, the total number of ratings, and average scores directly in a Zendesk sidebar widget.

Works with Zendesk Support and Zendesk Chat


Measure customer satisfaction at any Zendesk plan. You don't need a Professional or Enterprise Zendesk plan to use Nicereply.

Zendesk Support diagram
Zendesk Chat diagram

Additional features



Leaderboard

Leaderboards

See and compare the performance of different agents, teams, and departments.

Presentation

Advanced analytics

Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.

Door

Ticket backlink

Identify feedback in context with a direct link to the rated ticket.

Agent

Agents sync

Sync all your Zendesk users to Nicereply with one click. New users added afterward will receive an automated email with login instructions.

People

Customers sync

Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the ticket ID.

Star

Rules, based on rating values

Setting automation rules based on the feedback you receive makes it easy to follow up with satisfied or dissatisfied customers this way.

Don't pay for unanswered
surveys


With Nicereply, you only pay for real results - survey responses.
Free trial for 14 days, no credit card required.

Annual billing

Save 20% with annual billing
Mini

Mini

$49
per month, billed monthly
$39
per month, billed annually Save SAVE $120 per year
100 responses/month
3 agents ?
Try for free
All features and
great support included
Start

Start

$99
per month, billed monthly
$79
per month, billed annually Save SAVE $240 per year
250 responses/month
10 agents ?
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$199
per month, billed monthly
$159
per month, billed annually Save SAVE $480 per year
1000 responses/month
25 agents ?
Try for free
All features and
great support included
Business

Business


$299
per month, billed monthly
$239
per month, billed annually Save SAVE $720 per year
2500 responses/month
50 agents ?
Try for free
All features and
great support included

Start getting more feedback with
Nicereply for Zendesk today



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