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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Marc Bindlechner, Director of Customer Service at Koala - winner of the 2021 Nicereply Customer Happiness Award for Customer Effort. They specialise in disrupting the furniture industry with their use of innovative technology, environmental consciousness and exceptional customer service.
Listen in as Marc from Koala highlights some tips and tricks on how you can perpetually delight your customers.