Measure satisfaction with Thumbs up/down CSAT survey

Thumbs up/down
CSAT Survey

Using thumbs up/down CSAT is the easiest option to use. Give your customer 2 rating options. Satisfied, or not. We have designed this survey to give our customers the most candid feedback possible.

Measure Customer Satisfaction With Thumbs up/down Survey

In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.

Customize your survey to fit your needs

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.

Change the survey question

Ask your customers a question that makes sense in a given situation.

Add additional questions

Need more feedback? Ask multiple questions. For example “Was the solution helpful?” and “How satisfied were you with John’s response?” to look at the issue from different points of view.