Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

16,527,734
288,451
18.1%
31.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 5-point scale 10-point scale
1. FM 135 - 99.26% - -
2. SkySlope 544 - - - 99.26%
3. GMA Consult Group 132 - 99.24% - -
4. Ridestore 120 - 99.17% - -
5. Man Crates 1,041 - 98.66% - -
6. IT Department 148 - - - 98.65%
7. Pix4D 109 - - - 98.17%
8. Hampton Products International Corp 160 98.13% - - -
9. Front 147 - 97.96% - -
10. Tofugu 141 97.87% - - -
1. SkySlope 7,904 - - - 99.41%
2. IT Department 2,045 - - - 99.17%
3. GMA Consult Group 2,091 - 99.04% - -
4. Andrew Hanhauser 645 - 98.91% - -
5. Mike Douse 1,033 - 98.91% 95.24% -
6. Man Crates 7,550 - 98.40% - -
7. Tofugu 2,430 98.11% - - -
8. Datawrapper GmbH 518 - 98.07% - -
9. ESET 1,608 - 98.07% - -
10. Ben Aldridge 698 - 97.99% - -

Customer Effort Score

Position Company name Ratings Customer effort score
1. OUTSYSTEMS - SOFTWARE EM REDE S.A. 187 6.61
2. Charles Bomberry 102 6.59
3. Prezi 646 6.45
4. Legion Athletics 233 6.43
5. Paylivre 107 6.30
6. Man Crates 287 6.29
7. Toon Boom Animation Inc. 214 6.25
8. Buildium 962 6.21
9. Codecademy 672 6.09
10. Svenska Mässan Gothia Towers AB 197 6.03
1. Charles Bomberry 1,158 6.68
2. Nites International LLC 608 6.66
3. Primex Family of Companies 549 6.66
4. Probitas ITC SRL 629 6.51
5. BloomBoard 1,188 6.44
6. Heap 735 6.36
7. Svenska Mässan Gothia Towers AB 2,036 6.32
8. Prezi 7,356 6.32
9. Man Crates 4,285 6.28
10. Toon Boom Animation Inc. 2,377 6.24

Net Promoter Score

Position Company name Ratings Net promoter score
1. Nebula d.o.o. 381 +90
2. HiB Ltd 189 +83
3. VitaMoment GmbH 301 +83
4. Wavenet Limited 453 +80
5. Freshly Cosmetics 3,593 +74
6. Toon Boom Animation Inc. 119 +64
7. Gym+Coffee 447 +64
8. PerfectDraft Europe 234 +62
9. Fond of GmbH 223 +61
10. Koala 721 +61
1. Orion Advisor Solutions 1,071 +95
2. Nebula d.o.o. 4,605 +89
3. CER Groupe 686 +84
4. Wavenet Limited 2,570 +84
5. VitaMoment GmbH 3,094 +78
6. Swell Imp. Com. Prod. de Iluminação S.A. 510 +74
7. Freshly Cosmetics 33,664 +70
8. iWeb Technologies 947 +67
9. Toon Boom Animation Inc. 1,338 +65
10. Bra Sommarmobler 591 +64

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 349,167 ratings collected across companies with 1-10 support team members.

96%
2-point scale
71%
3-point scale
85%
5-point scale
85%
10-point scale
5.72
Average CES
+57
NPS Score
Building icon

Medium support teams

Based on 706,047 ratings collected across companies with 11-25 support team members.

95%
2-point scale
88%
3-point scale
64%
5-point scale
86%
10-point scale
5.79
Average CES
+48
NPS Score
Skyscraper icon

Large support teams

Based on 6,832,170 ratings collected across companies with more than 25 support team members.

80%
2-point scale
85%
3-point scale
76%
5-point scale
84%
10-point scale
5.43
Average CES
+40
NPS Score
Numbers section image

Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
  -
CSAT:
2-point scale: -
3-point scale: -
5-point scale: -
10-point scale: -
CES: -
NPS: -
 

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leaders

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