Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,252,681

Received feedbacks

An overview of Nicereply data

15.4 %

Average survey
response rate

An overview of Nicereply data

39,387

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Daniel Adeyemo 108 - 100.00% -
2. BrightStar Care 105 - - 100.00%
3. Tofugu 104 100.00% - -
4. SkySlope 688 - - 98.11%
5. Tastemakers LLC. 223 - 97.31% -
6. WebSupport 1,243 - 96.70% -
7. WHCC 118 - 96.61% -
8. FreshBooks 608 - - 96.05%
9. Sleeping Duck Pty Ltd 265 100.00% - 96.02%
10. CHBS s. r. o. 713 - - -
1. GMA Consult Group 754 - 99.73% -
2. SkySlope 10,058 - - 99.43%
3. Showpad nv 539 - 99.07% -
4. Daniel Adeyemo 1,417 - 99.01% -
5. BrightStar Care 1,239 - - 98.47%
6. Britney Godsey 560 - 98.39% -
7. Andrew Hanhauser 558 - 98.39% -
8. Tofugu 1,494 98.19% - -
9. Tennille Mereniuk 531 - 98.12% -
10. Micromine Australia Pty Ltd 1,018 99.22% 92.92% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 483 6.23
2. Toon Boom Animation Inc. 166 6.22
3. Codecademy 399 6.18
4. CareAcademy 944 5.52
5. limehome GmbH 252 4.27
6. roadsurfer GmbH 1,362 3.66
1. Charles Bomberry 778 6.64
2. Toon Boom Animation Inc. 1,844 6.31
3. BloomBoard 610 6.31
4. Attune Insurance Services, LLC 5,261 6.29
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 624 6.22
6. Codecademy 6,005 6.17
7. OnlineMedEd 502 6.02
8. Prezi 991 5.99
9. Audicus 943 5.95
10. Leviton Manufacturing Co., Inc. 1,000 5.93

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Sanvivo 2,135 +77
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,251 +76
3. Freshly Cosmetics 1,299 +74
4. Telesystem 151 +73
5. Fond of GmbH 449 +68
6. VitaMoment GmbH 1,242 +65
7. Primex Family of Companies 145 +61
8. tink GmbH 293 +56
9. Chilly's Bottles Ltd 117 +55
10. Daniel Vogel 856 +46
1. CER Groupe 845 +93
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,276 +80
3. Learning Genie Inc. 13,754 +78
4. Dermot Doyle 2,857 +77
5. Sanvivo 13,731 +77
6. Telesystem 2,121 +76
7. Leviton Manufacturing Co., Inc. 1,013 +74
8. Fond of GmbH 6,256 +72
9. Freshly Cosmetics 24,045 +72
10. HiB Ltd 938 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 178,747 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
90%
5-point scale
86%
10-point scale
5.27
Average CES
+61
NPS Score
Building icon

Medium

support teams

Based on 590,351 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
84%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,567,190 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
84%
3-point scale
74%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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