Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

15,808,514
262,315
19.0%
33.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 5-point scale 10-point scale
1. SkySlope 848 - - - 99.41%
2. GMA Consult Group 167 - 99.40% - -
3. Tofugu 166 99.40% - - -
4. Gennady Podlubny 135 - 99.26% - -
5. ESET 122 - 99.18% - -
6. Man Crates 345 - 99.13% - -
7. Hampton Products International Corp 224 98.66% - - -
8. IT Department 210 - - - 98.57%
9. Sleeping Duck Pty Ltd 1,132 - - - 97.88%
10. WHCC 327 - 97.86% - -
1. IT Department 2,019 - - - 99.36%
2. SkySlope 8,000 - - - 99.36%
3. GMA Consult Group 2,564 - 99.22% - -
4. Andrew Hanhauser 730 - 99.04% - -
5. Mike Douse 834 - 99.04% - -
6. Ben Aldridge 781 - 98.59% - -
7. ESET 1,314 - 98.48% - -
8. Man Crates 7,311 - 98.18% - -
9. Quintech 909 - 98.13% - -
10. Sleeping Duck Pty Ltd 17,809 - - - 98.05%

Customer Effort Score

Position Company name Ratings Customer effort score
1. Charles Bomberry 126 6.72
2. Prezi 497 6.44
3. Legion Athletics 241 6.34
4. Svenska Mässan Gothia Towers AB 184 6.32
5. Toon Boom Animation Inc. 149 6.28
6. Man Crates 145 6.22
7. Sam Jividen 262 6.10
8. Buildium 1,057 6.08
9. Paylivre 163 6.07
10. Codecademy 499 5.99
1. Charles Bomberry 1,062 6.69
2. Nites International LLC 567 6.65
3. Primex Family of Companies 600 6.64
4. Probitas ITC SRL 584 6.51
5. BloomBoard 1,401 6.49
6. Heap 741 6.47
7. Man Crates 4,932 6.30
8. Toon Boom Animation Inc. 2,472 6.27
9. Legion Athletics 3,403 6.24
10. Prezi 7,180 6.23

Net Promoter Score

Position Company name Ratings Net promoter score
1. Nebula d.o.o. 382 +91
2. Wavenet Limited 177 +85
3. Xapo Bank Limited 187 +76
4. VitaMoment GmbH 375 +75
5. Toon Boom Animation Inc. 111 +72
6. Freshly Cosmetics 5,500 +66
7. Gym+Coffee 172 +66
8. iWeb Technologies 112 +64
9. Catherine Cu 149 +63
10. Telesystem 140 +60
1. Orion Advisor Solutions 1,578 +95
2. Nebula d.o.o. 4,600 +88
3. CER Groupe 502 +88
4. Wavenet Limited 2,173 +86
5. Swell Imp. Com. Prod. de Iluminação S.A. 573 +77
6. VitaMoment GmbH 2,075 +76
7. Puzzel AS 1,174 +75
8. TradeTracker 616 +74
9. iWeb Technologies 763 +71
10. VX-Tech France 617 +70

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
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Small support teams

Based on 403,193 ratings collected across companies with 1-10 support team members.

94%
2-point scale
73%
3-point scale
87%
5-point scale
85%
10-point scale
5.23
Average CES
+53
NPS Score
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Medium support teams

Based on 569,630 ratings collected across companies with 11-25 support team members.

95%
2-point scale
88%
3-point scale
85%
5-point scale
85%
10-point scale
6.03
Average CES
+44
NPS Score
Skyscraper icon

Large support teams

Based on 6,760,355 ratings collected across companies with more than 25 support team members.

82%
2-point scale
85%
3-point scale
71%
5-point scale
84%
10-point scale
5.49
Average CES
+40
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
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CSAT:
2-point scale: -
3-point scale: -
5-point scale: -
10-point scale: -
CES: -
NPS: -
 

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leaders

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