Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

17,238,038

Received feedbacks

An overview of Nicereply data

17.6 %

Average survey
response rate

An overview of Nicereply data

44,952

Active agents

An overview of Nicereply data

29.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. GMA Consult Group 125 - 100.00% -
2. IT Department 134 - - 99.25%
3. Tofugu 117 99.15% - -
4. SkySlope 606 - - 99.01%
5. Svenska Mässan Gothia Towers AB 253 98.81% - -
6. ESET 128 - 98.44% -
7. Sleeping Duck Pty Ltd 438 100.00% - 98.17%
8. Man Crates 307 - 98.05% -
9. Ridestore 565 - 98.05% -
10. Electrix International Ltd 157 - 97.45% -
1. SkySlope 7,613 - - 99.53%
2. GMA Consult Group 1,742 - 99.37% -
3. IT Department 1,975 - - 98.94%
4. Andrew Hanhauser 612 - 98.86% -
5. Man Crates 8,055 - 98.78% -
6. Mike Douse 1,051 - 98.54% -
7. ActiveNow Sp. z o.o. 577 100.00% - -
8. Robert Barbaro 1,387 98.27% - -
9. Ridestore 3,596 - 98.25% -
10. Tofugu 2,299 98.17% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Svenska Mässan Gothia Towers AB 108 6.47
2. Prezi 463 6.27
3. Buildium 1,060 6.24
4. Toon Boom Animation Inc. 192 6.21
5. Codecademy 601 5.97
6. Man Crates 113 5.90
7. MedExpress Entreprises Ltd 1,099 5.81
8. CareAcademy 956 5.72
9. roadsurfer GmbH 890 5.69
10. Attune Insurance Services, LLC 602 5.63
1. Primex Family of Companies 545 6.69
2. Nites International LLC 596 6.67
3. Charles Bomberry 1,187 6.64
4. OUTSYSTEMS - SOFTWARE EM REDE S.A. 1,028 6.59
5. Probitas ITC SRL 540 6.52
6. BloomBoard 1,071 6.44
7. Legion Athletics 2,404 6.43
8. Heap 691 6.36
9. Prezi 7,070 6.36
10. Svenska Mässan Gothia Towers AB 2,024 6.33

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Nebula d.o.o. 415 +86
2. Wavenet Limited 419 +79
3. Fond of GmbH 448 +78
4. Learning Genie Inc. 398 +77
5. VitaMoment GmbH 698 +75
6. HiB Ltd 140 +75
7. Koala 549 +74
8. Xapo Bank Limited 119 +73
9. Freshly Cosmetics 2,611 +71
10. Corey Johnson 161 +63
1. Orion Advisor Solutions 590 +96
2. Nebula d.o.o. 4,630 +89
3. CER Groupe 677 +85
4. Wavenet Limited 3,431 +82
5. Plan In 513 +78
6. VitaMoment GmbH 4,783 +76
7. Xapo Bank Limited 946 +76
8. Learning Genie Inc. 9,204 +76
9. HiB Ltd 888 +75
10. Freshly Cosmetics 47,438 +69

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 346,166 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
70%
3-point scale
91%
5-point scale
84%
10-point scale
5.90
Average CES
+55
NPS Score
Building icon

Medium

support teams

Based on 770,787 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

95%
2-point scale
88%
3-point scale
62%
5-point scale
86%
10-point scale
5.74
Average CES
+44
NPS Score
Skyscraper icon

Large

support teams

Based on 7,205,151 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

78%
2-point scale
84%
3-point scale
79%
5-point scale
84%
10-point scale
5.31
Average CES
+42
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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