Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
21,994,308
Received feedbacks
14.2 %
Average survey
response rate
34,384
Active agents
31.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Tofugu | 193 | 100.00% | - | - |
| 2. | Audiolibrix | 143 | - | 98.60% | - |
| 3. | Sleeping Duck Pty Ltd | 467 | 100.00% | - | 98.57% |
| 4. | Sam Kwong | 158 | - | 96.84% | - |
| 5. | Champro - Melissa Corniel | 263 | - | 96.58% | - |
| 6. | Basic Fun | 224 | - | 96.43% | - |
| 7. | FreshBooks | 618 | - | - | 96.28% |
| 8. | WHCC | 105 | - | 95.24% | - |
| 9. | OVO Energy | 540 | 95.19% | - | - |
| 10. | MMK Systems doo | 140 | - | - | - |
| 1. | James Mullaly | 544 | - | - | - |
| 2. | Daniel Adeyemo | 1,053 | - | 99.24% | - |
| 3. | ESET | 617 | - | - | - |
| 4. | Andrew Hanhauser | 518 | - | 98.84% | - |
| 5. | Micromine Australia Pty Ltd | 966 | 100.00% | 91.76% | - |
| 6. | Fuse.Cloud | 1,159 | 100.00% | 98.39% | - |
| 7. | SkySlope | 6,060 | - | - | 98.30% |
| 8. | Sam Kwong | 1,513 | - | 97.75% | - |
| 9. | Libro | 989 | - | - | - |
| 10. | BrightStar Care | 1,039 | - | - | 97.31% |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Attune Insurance Services, LLC | 454 | 6.45 |
| 2. | Codecademy | 359 | 6.08 |
| 3. | CareAcademy | 762 | 5.27 |
| 4. | limehome GmbH | 248 | 4.04 |
| 5. | roadsurfer GmbH | 871 | 3.32 |
| 1. | Charles Bomberry | 666 | 6.52 |
| 2. | Attune Insurance Services, LLC | 6,126 | 6.39 |
| 3. | BloomBoard | 601 | 6.37 |
| 4. | Codecademy | 4,958 | 6.10 |
| 5. | Leviton Manufacturing Co., Inc. | 917 | 5.97 |
| 6. | The Neat Company | 644 | 5.90 |
| 7. | Prezi | 840 | 5.85 |
| 8. | Audicus | 924 | 5.83 |
| 9. | CareAcademy | 10,157 | 5.38 |
| 10. | limehome GmbH | 3,181 | 3.99 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 191 | +84 |
| 2. | Telesystem | 128 | +77 |
| 3. | Freshly Cosmetics | 1,854 | +70 |
| 4. | Fond of GmbH | 313 | +69 |
| 5. | BITSO S.A.P.I. DE C.V. | 762 | +43 |
| 6. | OVO Energy | 184 | +33 |
| 7. | LifeStraw | 141 | +21 |
| 8. | Digital Pacific | 122 | +18 |
| 9. | Liberty Group Limited | 236 | +16 |
| 10. | Chilly's Bottles Ltd | 116 | +13 |
| 1. | CER Groupe | 1,012 | +89 |
| 2. | Sanvivo | 18,928 | +78 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 12,835 | +77 |
| 4. | Leviton Manufacturing Co., Inc. | 560 | +74 |
| 5. | Freshly Cosmetics | 17,744 | +74 |
| 6. | Learning Genie Inc. | 566 | +72 |
| 7. | Telesystem | 1,734 | +69 |
| 8. | Fond of GmbH | 5,447 | +69 |
| 9. | PJLI | 1,173 | +66 |
| 10. | VitaMoment GmbH | 7,880 | +65 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 191,886 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 565,092 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 6,437,033 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
