Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

15,315,269
257,030
19.3%
33.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

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Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 5-point scale 10-point scale
1. Mike Douse 105 - 100.00% - -
2. ESET 165 - 100.00% - -
3. IT Department 283 - - - 99.65%
4. SkySlope 640 - - - 99.38%
5. Happiful 187 - 98.93% - -
6. GMA Consult Group 181 - 98.90% - -
7. Sleeping Duck Pty Ltd 1,334 - - - 98.58%
8. Robert Cunning Barbaro 194 98.45% - - -
9. FightCamp 113 - 98.23% - -
10. Hampton Products International Corp 212 98.11% - - -
1. IT Department 1,992 - - - 99.40%
2. SkySlope 7,606 - - - 99.33%
3. GMA Consult Group 2,741 - 99.09% - -
4. Ben Aldridge 813 - 99.02% - -
5. Andrew Hanhauser 745 - 98.93% - -
6. Mike Douse 757 - 98.68% - -
7. Quintech 1,027 - 98.44% - -
8. Man Crates 7,364 - 98.37% - -
9. ESET 999 - 98.10% - -
10. Sleeping Duck Pty Ltd 20,382 - - - 98.02%

Customer Effort Score

Position Company name Ratings Customer effort score
1. Charles Bomberry 104 6.61
2. BloomBoard 143 6.34
3. Sam Jividen 235 6.34
4. Legion Athletics 240 6.33
5. Prezi 673 6.25
6. Buildium 1,080 6.15
7. Toon Boom Animation Inc. 185 6.08
8. Svenska Mässan Gothia Towers AB 186 6.08
9. FightCamp 137 6.07
10. Paylivre 711 6.03
1. Primex Family of Companies 626 6.65
2. Charles Bomberry 1,166 6.63
3. Probitas ITC SRL 535 6.53
4. BloomBoard 1,463 6.49
5. Heap 828 6.48
6. Koala 6,094 6.37
7. Toon Boom Animation Inc. 2,525 6.29
8. Man Crates 5,624 6.27
9. Legion Athletics 3,550 6.23
10. Prezi 7,382 6.19

Net Promoter Score

Position Company name Ratings Net promoter score
1. Orion Advisor Solutions 175 +97
2. Wavenet Limited 218 +94
3. Nebula d.o.o. 417 +88
4. VitaMoment GmbH 471 +79
5. Fond of GmbH 207 +71
6. Freshly Cosmetics 2,975 +71
7. Toon Boom Animation Inc. 124 +68
8. Interdrinks 321 +66
9. Koala 1,321 +58
10. Skar Audio, Inc 229 +58
1. Orion Advisor Solutions 1,635 +96
2. Nebula d.o.o. 4,550 +87
3. Wavenet Limited 2,213 +86
4. CommonLit 2,548 +82
5. VitaMoment GmbH 1,127 +77
6. Swell Imp. Com. Prod. de Iluminação S.A. 603 +77
7. Puzzel AS 1,539 +74
8. iWeb Technologies 537 +74
9. VX-Tech France 578 +74
10. Freshly Cosmetics 11,222 +72

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 395,947 ratings collected across companies with 1-10 support team members.

95%
2-point scale
73%
3-point scale
88%
5-point scale
84%
10-point scale
5.91
Average CES
+54
NPS Score
Building icon

Medium support teams

Based on 615,606 ratings collected across companies with 11-25 support team members.

95%
2-point scale
87%
3-point scale
75%
5-point scale
86%
10-point scale
5.98
Average CES
+44
NPS Score
Skyscraper icon

Large support teams

Based on 6,320,890 ratings collected across companies with more than 25 support team members.

82%
2-point scale
85%
3-point scale
72%
5-point scale
85%
10-point scale
5.53
Average CES
+39
NPS Score
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Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
  -
CSAT:
2-point scale: -
3-point scale: -
5-point scale: -
10-point scale: -
CES: -
NPS: -
 

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leaders

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