Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,601,810

Received feedbacks

An overview of Nicereply data

15.0 %

Average survey
response rate

An overview of Nicereply data

35,573

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Fuse.Cloud 118 100.00% 99.04% -
2. Project Wayfinder 134 - - -
3. Daniel Adeyemo 128 - 98.44% -
4. Audiolibrix 110 - 98.18% -
5. Sam Kwong 129 - 97.67% -
6. Tastemakers LLC. 178 - 97.19% -
7. Sleeping Duck Pty Ltd 396 100.00% - 95.95%
8. Bobo's - Rachel Hollingsworth 165 - 96.36% -
9. Fuse Technoligies 182 - - -
10. MMK Systems doo 102 - - -
1. GMA Consult Group 593 - 99.66% -
2. Andrew Hanhauser 567 - 99.12% -
3. Daniel Adeyemo 1,194 - 99.08% -
4. SkySlope 8,300 - - 99.01%
5. ESET 573 - 100.00% -
6. Micromine Australia Pty Ltd 898 99.22% 91.01% -
7. Fuse.Cloud 1,158 100.00% 97.99% -
8. Project Wayfinder 637 - - -
9. BrightStar Care 1,143 - - 97.90%
10. Tofugu 1,391 97.77% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 595 6.47
2. Codecademy 441 6.19
3. Audicus 101 6.00
4. CareAcademy 789 5.36
5. limehome GmbH 283 3.99
6. roadsurfer GmbH 2,252 3.32
1. Charles Bomberry 685 6.58
2. Attune Insurance Services, LLC 5,619 6.32
3. Toon Boom Animation Inc. 1,337 6.28
4. BloomBoard 612 6.25
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 524 6.19
6. Codecademy 5,744 6.16
7. Leviton Manufacturing Co., Inc. 1,323 5.94
8. Prezi 890 5.88
9. Audicus 884 5.87
10. The Neat Company 618 5.81

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,679 +79
2. Sanvivo 1,894 +79
3. VitaMoment GmbH 301 +76
4. Freshly Cosmetics 2,930 +70
5. Fond of GmbH 507 +67
6. Primex Family of Companies 101 +66
7. OACE Exclusive Gmbh 784 +64
8. Telesystem 139 +63
9. tink GmbH 410 +52
10. Daniel Vogel 1,134 +49
1. CER Groupe 785 +89
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 14,020 +79
3. Learning Genie Inc. 11,692 +78
4. Sanvivo 20,233 +77
5. Telesystem 1,949 +75
6. Freshly Cosmetics 17,764 +73
7. HiB Ltd 729 +72
8. Leviton Manufacturing Co., Inc. 861 +72
9. Fond of GmbH 5,995 +72
10. Dermot Doyle 587 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 180,914 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
86%
10-point scale
6.06
Average CES
+65
NPS Score
Building icon

Medium

support teams

Based on 557,952 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
87%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,161,419 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.67
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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