Take a look at top-performing companies & compare yourself against key performance metrics.
Received feedbacks
Average survey
response rate
Active agents
Measure multiple
metrics
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
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leaderboard for
Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
---|---|---|---|---|---|
1. | James Mullaly | 115 | - | - | - |
2. | BrightStar Care | 105 | - | - | 98.10% |
3. | SkySlope | 359 | - | - | 98.05% |
4. | Tastemakers LLC. | 147 | - | 97.96% | - |
5. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 196 | - | - | - |
6. | Sam Kwong | 133 | - | 97.74% | - |
7. | Sleeping Duck Pty Ltd | 298 | 100.00% | - | 97.24% |
8. | Jobcloud AG | 114 | - | 100.00% | - |
9. | Audiolibrix | 113 | - | 96.46% | - |
10. | Mettler Toledo | 112 | - | 96.43% | - |
1. | Daniel Adeyemo | 1,104 | - | 99.00% | - |
2. | SkySlope | 7,547 | - | - | 98.89% |
3. | Andrew Hanhauser | 527 | - | 98.86% | - |
4. | ESET | 591 | - | 100.00% | - |
5. | Micromine Australia Pty Ltd | 917 | 99.32% | 90.48% | - |
6. | Fuse.Cloud | 1,177 | 100.00% | 98.00% | - |
7. | Sam Kwong | 1,444 | - | 97.92% | - |
8. | BrightStar Care | 1,135 | - | - | 97.89% |
9. | Libro | 889 | - | - | - |
10. | Tofugu | 1,413 | 97.31% | - | - |
Position | Company name | Ratings | Customer effort score |
---|---|---|---|
1. | Attune Insurance Services, LLC | 575 | 6.46 |
2. | Codecademy | 388 | 5.92 |
3. | CareAcademy | 852 | 5.36 |
4. | limehome GmbH | 250 | 3.81 |
5. | roadsurfer GmbH | 2,183 | 3.51 |
1. | Charles Bomberry | 674 | 6.54 |
2. | Attune Insurance Services, LLC | 5,764 | 6.34 |
3. | BloomBoard | 590 | 6.25 |
4. | Codecademy | 5,558 | 6.13 |
5. | Leviton Manufacturing Co., Inc. | 1,314 | 5.96 |
6. | The Neat Company | 630 | 5.94 |
7. | Audicus | 883 | 5.89 |
8. | Prezi | 890 | 5.89 |
9. | CareAcademy | 11,180 | 5.47 |
10. | limehome GmbH | 3,175 | 4.02 |
Position | Company name | Ratings | Net promoter score |
---|---|---|---|
1. | Sanvivo | 1,563 | +79 |
2. | Freshly Cosmetics | 779 | +77 |
3. | VitaMoment GmbH | 212 | +76 |
4. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,709 | +76 |
5. | Telesystem | 165 | +65 |
6. | Fond of GmbH | 553 | +57 |
7. | OACE Exclusive Gmbh | 618 | +56 |
8. | Primex Family of Companies | 117 | +56 |
9. | tink GmbH | 408 | +54 |
10. | BITSO S.A.P.I. DE C.V. | 980 | +45 |
1. | CER Groupe | 813 | +90 |
2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 15,285 | +78 |
3. | Sanvivo | 22,129 | +77 |
4. | Learning Genie Inc. | 2,836 | +76 |
5. | Freshly Cosmetics | 17,239 | +74 |
6. | Telesystem | 1,880 | +73 |
7. | Leviton Manufacturing Co., Inc. | 823 | +72 |
8. | HiB Ltd | 596 | +71 |
9. | Fond of GmbH | 5,852 | +70 |
10. | PJLI | 1,582 | +68 |
Based on 187,735 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Based on 544,650 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Based on 7,123,119 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Your company is better than
of all Nicereply companies.
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