Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,543,494

Received feedbacks

An overview of Nicereply data

15.0 %

Average survey
response rate

An overview of Nicereply data

38,947

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Fuse.Cloud 110 100.00% 98.90% -
2. MMK Systems doo 126 - - -
3. Tastemakers LLC. 176 - 97.16% -
4. SkySlope 478 - - 97.07%
5. Sleeping Duck Pty Ltd 416 100.00% - 96.50%
6. Bobo's - Rachel Hollingsworth 193 - 96.37% -
7. WHCC 132 - 96.21% -
8. ENERCOOP 414 96.14% - -
9. BrightStar Care 103 - - 96.12%
10. Sam Kwong 119 - 95.80% -
1. GMA Consult Group 635 - 99.69% -
2. Daniel Adeyemo 1,189 - 99.24% -
3. SkySlope 8,745 - - 99.12%
4. Andrew Hanhauser 562 - 98.93% -
5. ESET 583 - 100.00% -
6. Micromine Australia Pty Ltd 904 99.24% 92.22% -
7. Fuse.Cloud 1,166 100.00% 97.91% -
8. Project Wayfinder 622 - - -
9. BrightStar Care 1,171 - - 97.87%
10. Libro 865 - - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 605 6.46
2. Codecademy 410 6.22
3. CareAcademy 740 5.45
4. limehome GmbH 329 3.87
5. roadsurfer GmbH 1,978 3.39
1. Charles Bomberry 695 6.59
2. Attune Insurance Services, LLC 5,605 6.31
3. BloomBoard 612 6.28
4. Toon Boom Animation Inc. 1,424 6.27
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 559 6.20
6. Codecademy 5,805 6.15
7. OnlineMedEd 513 5.96
8. Leviton Manufacturing Co., Inc. 1,265 5.93
9. Prezi 887 5.92
10. Audicus 857 5.86

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,434 +80
2. Sanvivo 2,000 +78
3. Telesystem 124 +73
4. Freshly Cosmetics 4,392 +70
5. VitaMoment GmbH 514 +70
6. Fond of GmbH 497 +68
7. Primex Family of Companies 112 +63
8. OACE Exclusive Gmbh 726 +57
9. Daniel Vogel 1,119 +52
10. tink GmbH 360 +50
1. CER Groupe 802 +90
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,848 +79
3. Learning Genie Inc. 11,857 +78
4. Sanvivo 19,224 +77
5. Telesystem 1,980 +75
6. Leviton Manufacturing Co., Inc. 883 +74
7. Dermot Doyle 1,015 +74
8. Freshly Cosmetics 18,264 +73
9. Fond of GmbH 5,981 +72
10. HiB Ltd 805 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 184,707 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
86%
10-point scale
5.21
Average CES
+63
NPS Score
Building icon

Medium

support teams

Based on 558,261 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
87%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,317,828 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

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CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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