Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
18,319,891
Received feedbacks
17.0 %
Average survey
response rate
43,964
Active agents
32.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Willem Driessen | 296 | - | 99.66% | - |
| 2. | XRLLC | 400 | - | 99.50% | - |
| 3. | SkySlope | 731 | - | - | 99.32% |
| 4. | Mike Douse | 134 | - | 99.25% | - |
| 5. | Britney Godsey | 109 | - | 99.08% | - |
| 6. | GMA Consult Group | 101 | - | 99.01% | - |
| 7. | WHCC | 194 | - | 98.97% | - |
| 8. | Svenska Mässan Gothia Towers AB | 169 | 98.22% | - | - |
| 9. | Audiolibrix | 106 | - | 98.11% | - |
| 10. | ESET | 554 | - | 98.01% | - |
| 1. | SkySlope | 8,093 | - | - | 99.65% |
| 2. | Willem Driessen | 7,486 | - | 99.20% | - |
| 3. | WarmUp Inbox | 570 | - | 99.12% | - |
| 4. | GMA Consult Group | 1,319 | - | 99.01% | - |
| 5. | IT Department | 1,048 | - | - | 98.76% |
| 6. | XRLLC | 5,684 | - | 98.65% | - |
| 7. | Svenska Mässan Gothia Towers AB | 3,410 | 98.50% | - | - |
| 8. | Britney Godsey | 1,008 | - | 98.31% | - |
| 9. | Mike Douse | 1,238 | - | 98.36% | - |
| 10. | Andrew Hanhauser | 520 | 57.14% | 98.83% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Willem Driessen | 126 | 6.33 |
| 2. | Prezi | 187 | 6.30 |
| 3. | Attune Insurance Services, LLC | 466 | 6.20 |
| 4. | Codecademy | 644 | 6.12 |
| 5. | Toon Boom Animation Inc. | 177 | 6.02 |
| 6. | CareAcademy | 1,456 | 5.81 |
| 7. | Johnathon Kim | 111 | 5.50 |
| 8. | roadsurfer GmbH | 2,159 | 4.61 |
| 9. | Glowforge | 292 | 4.41 |
| 10. | limehome GmbH | 116 | 4.28 |
| 1. | Charles Bomberry | 1,155 | 6.62 |
| 2. | OUTSYSTEMS - SOFTWARE EM REDE S.A. | 1,022 | 6.60 |
| 3. | BloomBoard | 889 | 6.43 |
| 4. | Svenska Mässan Gothia Towers AB | 1,627 | 6.43 |
| 5. | Heap | 585 | 6.38 |
| 6. | Prezi | 4,990 | 6.33 |
| 7. | Buildium | 7,901 | 6.25 |
| 8. | Toon Boom Animation Inc. | 2,115 | 6.19 |
| 9. | Willem Driessen | 3,037 | 6.17 |
| 10. | Audicus | 945 | 6.11 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Wavenet Limited | 433 | +86 |
| 2. | HiB Ltd | 103 | +78 |
| 3. | VitaMoment GmbH | 542 | +78 |
| 4. | Fond of GmbH | 644 | +76 |
| 5. | Dermot Doyle | 486 | +71 |
| 6. | Freshly Cosmetics | 1,239 | +69 |
| 7. | Corey Johnson | 165 | +60 |
| 8. | Telesystem | 116 | +54 |
| 9. | Pjlhuillier | 101 | +53 |
| 10. | Cloudmall.ai | 153 | +52 |
| 1. | Nebula d.o.o. | 4,404 | +91 |
| 2. | CER Groupe | 596 | +87 |
| 3. | Aryan Comunicaciones | 793 | +85 |
| 4. | Wavenet Limited | 4,932 | +83 |
| 5. | VitaMoment GmbH | 6,076 | +76 |
| 6. | Learning Genie Inc. | 9,876 | +76 |
| 7. | Plan In | 651 | +76 |
| 8. | HiB Ltd | 1,549 | +75 |
| 9. | Fond of GmbH | 4,950 | +73 |
| 10. | Alloys | 572 | +71 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 366,158 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 634,323 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,895,750 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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