Customer happiness

Benchmark

Header illustration

Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

19,245,990

Received feedbacks

An overview of Nicereply data

16.6 %

Average survey
response rate

An overview of Nicereply data

43,855

Active agents

An overview of Nicereply data

32.0 %

Measure multiple
metrics

Leaderboards illustration

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. ePages GmbH 157 - 94.27% -
2. Tenha & Tenha Law Firm 233 - 92.70% -
3. George Garside 182 - - -
4. WebSupport 142 - - -
5. deedee 840 - 66.12% 50.86%
1. Tenha & Tenha Law Firm 2,944 - 96.03% -
2. ePages GmbH 1,726 - 95.25% -
3. eGrabber 1,880 - 93.83% -
4. George Garside 1,606 - - -
5. FreeTech services, spol. s r.o. 640 - - 84.22%
6. deedee 8,623 94.74% 82.81% 80.09%
7. ePages GmbH 697 - - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 397,515 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
92%
5-point scale
86%
10-point scale
5.61
Average CES
+55
NPS Score
Building icon

Medium

support teams

Based on 570,780 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
85%
5-point scale
87%
10-point scale
5.58
Average CES
+43
NPS Score
Skyscraper icon

Large

support teams

Based on 8,078,643 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

77%
2-point scale
84%
3-point scale
78%
5-point scale
83%
10-point scale
4.96
Average CES
+42
NPS Score
Numbers section image

Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

Join the leaders

Do you want to be a leader in customer experience? It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.

Rating feed preview
Brands images