Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,401,651

Received feedbacks

An overview of Nicereply data

15.2 %

Average survey
response rate

An overview of Nicereply data

38,908

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Tastemakers LLC. 210 - 97.14% -
2. FreshBooks 616 - - 96.92%
3. MMK Systems doo 125 - - -
4. Fuse.Cloud 110 100.00% 95.35% -
5. Sam Kwong 107 - 96.26% -
6. SkySlope 338 - - 96.15%
7. CHBS s. r. o. 556 - - -
8. Tofugu 108 95.37% - -
9. Sleeping Duck Pty Ltd 338 97.37% - 95.77%
10. Electrix International Ltd 116 - 94.83% -
1. GMA Consult Group 644 - 99.53% -
2. Showpad nv 506 - 99.41% -
3. SkySlope 9,448 - - 99.22%
4. Daniel Adeyemo 1,285 - 98.99% -
5. Andrew Hanhauser 541 - 98.71% -
6. Britney Godsey 509 - 98.62% -
7. Micromine Australia Pty Ltd 953 99.25% 92.78% -
8. BrightStar Care 1,198 - - 98.25%
9. ESET 1,137 - 97.59% -
10. Tofugu 1,491 97.92% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 476 6.27
2. Codecademy 454 6.17
3. Trade Genie 138 5.99
4. CareAcademy 839 5.47
5. limehome GmbH 287 3.88
6. roadsurfer GmbH 1,875 3.39
1. Charles Bomberry 730 6.62
2. BloomBoard 595 6.31
3. Attune Insurance Services, LLC 5,256 6.30
4. Toon Boom Animation Inc. 1,625 6.29
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 609 6.23
6. Codecademy 5,896 6.16
7. Prezi 930 5.94
8. Leviton Manufacturing Co., Inc. 1,143 5.93
9. Audicus 904 5.91
10. The Neat Company 628 5.85

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,496 +75
2. Freshly Cosmetics 2,028 +75
3. Sanvivo 1,685 +74
4. Telesystem 156 +72
5. Fond of GmbH 398 +68
6. PJLI 111 +66
7. VitaMoment GmbH 1,218 +61
8. tink GmbH 295 +59
9. Primex Family of Companies 107 +57
10. OACE Exclusive Gmbh 117 +56
1. CER Groupe 825 +91
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,272 +79
3. Learning Genie Inc. 12,040 +78
4. Sanvivo 16,338 +76
5. Telesystem 2,059 +75
6. Dermot Doyle 1,850 +75
7. Leviton Manufacturing Co., Inc. 939 +73
8. Fond of GmbH 6,084 +72
9. Freshly Cosmetics 21,768 +72
10. HiB Ltd 894 +70

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 183,336 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
90%
5-point scale
86%
10-point scale
5.24
Average CES
+62
NPS Score
Building icon

Medium

support teams

Based on 594,404 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,297,222 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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