Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,470,120

Received feedbacks

An overview of Nicereply data

15.1 %

Average survey
response rate

An overview of Nicereply data

40,063

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. MMK Systems doo 133 - - -
2. Tastemakers LLC. 173 - 98.84% -
3. SkySlope 395 - - 98.23%
4. Mettler Toledo 120 - 97.50% -
5. FreshBooks 526 - - 96.77%
6. Sleeping Duck Pty Ltd 390 100.00% - 95.71%
7. Electrix International Ltd 118 - 95.76% -
8. CHBS s. r. o. 646 - - -
9. Martinus, s.r.o. 718 - 94.71% -
10. Sam Kwong 115 - 93.91% -
1. Showpad nv 517 - 99.81% -
2. GMA Consult Group 660 - 99.55% -
3. SkySlope 9,067 - - 99.23%
4. Daniel Adeyemo 1,263 - 99.05% -
5. Andrew Hanhauser 556 - 98.56% -
6. ESET 849 - 98.14% -
7. Micromine Australia Pty Ltd 927 99.25% 91.75% -
8. Tofugu 1,456 98.01% - -
9. Fuse.Cloud 1,171 99.03% 97.85% -
10. Project Wayfinder 577 - - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 496 6.26
2. Codecademy 420 6.08
3. CareAcademy 760 5.47
4. limehome GmbH 288 3.59
5. roadsurfer GmbH 2,003 3.25
1. Charles Bomberry 708 6.62
2. BloomBoard 587 6.31
3. Attune Insurance Services, LLC 5,343 6.29
4. Toon Boom Animation Inc. 1,524 6.28
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 594 6.22
6. Codecademy 5,847 6.15
7. OnlineMedEd 507 6.01
8. Prezi 893 5.93
9. Leviton Manufacturing Co., Inc. 1,210 5.92
10. Audicus 879 5.90

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,444 +79
2. Sanvivo 1,983 +76
3. Freshly Cosmetics 2,443 +75
4. Telesystem 155 +72
5. VitaMoment GmbH 1,127 +63
6. Fond of GmbH 367 +63
7. OACE Exclusive Gmbh 497 +52
8. Daniel Vogel 969 +47
9. tink GmbH 324 +44
10. Chilly's Bottles Ltd 124 +44
1. CER Groupe 825 +91
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,641 +79
3. Learning Genie Inc. 11,963 +78
4. Sanvivo 17,906 +76
5. Telesystem 2,029 +75
6. Dermot Doyle 1,374 +75
7. Leviton Manufacturing Co., Inc. 914 +75
8. Freshly Cosmetics 20,612 +73
9. Fond of GmbH 5,976 +72
10. HiB Ltd 849 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 183,615 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
86%
10-point scale
5.21
Average CES
+62
NPS Score
Building icon

Medium

support teams

Based on 600,537 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+47
NPS Score
Skyscraper icon

Large

support teams

Based on 7,354,739 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

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CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

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