Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
22,629,146
Received feedbacks
13.6 %
Average survey
response rate
38,393
Active agents
31.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | WD Electronics | 129 | - | - | - |
| 2. | Asociación Mexicana de Estándares para el Comercio Electrónico, A.C. | 619 | - | - | 96.93% |
| 3. | Mettler Toledo | 125 | - | 96.80% | - |
| 4. | Sleeping Duck Pty Ltd | 335 | 98.33% | - | 97.04% |
| 5. | Sam Kwong | 164 | - | 96.34% | - |
| 6. | Fuse.Cloud | 148 | 100.00% | 94.81% | - |
| 7. | Audiolibrix | 105 | - | 95.24% | - |
| 8. | ENERCOOP | 374 | 95.19% | - | - |
| 9. | FreshBooks | 558 | - | 100.00% | 94.96% |
| 10. | NCARB c/o Roxanne Alston | 194 | - | - | 94.85% |
| 1. | Daniel Adeyemo | 774 | - | 99.22% | - |
| 2. | Fuse.Cloud | 1,071 | 99.20% | 99.05% | - |
| 3. | WD Electronics | 911 | - | - | - |
| 4. | Libro | 1,115 | - | - | - |
| 5. | Smita Joseph | 535 | - | 98.32% | - |
| 6. | Gil Silberstein | 812 | - | - | - |
| 7. | Sam Kwong | 1,847 | - | 97.40% | - |
| 8. | Tofugu | 1,587 | 97.23% | - | - |
| 9. | BrightStar Care | 939 | - | - | 97.23% |
| 10. | SkySlope | 3,690 | - | - | 97.18% |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Sleeping Duck Pty Ltd | 256 | 6.44 |
| 2. | Codecademy | 182 | 5.75 |
| 3. | SmugMug | 540 | 5.51 |
| 4. | roadsurfer GmbH | 1,722 | 2.63 |
| 1. | Charles Bomberry | 586 | 6.62 |
| 2. | Sleeping Duck Pty Ltd | 1,686 | 6.46 |
| 3. | Attune Insurance Services, LLC | 4,201 | 6.43 |
| 4. | Codecademy | 3,430 | 5.97 |
| 5. | The Neat Company | 544 | 5.90 |
| 6. | Audicus | 862 | 5.78 |
| 7. | Prezi | 711 | 5.69 |
| 8. | SmugMug | 3,788 | 5.43 |
| 9. | CareAcademy | 6,798 | 5.27 |
| 10. | limehome GmbH | 2,333 | 3.81 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 161 | +90 |
| 2. | PJLI | 706 | +70 |
| 3. | Telesystem | 149 | +69 |
| 4. | Freshly Cosmetics | 216 | +68 |
| 5. | OVO Energy | 262 | +43 |
| 6. | OACE Exclusive Gmbh | 370 | +38 |
| 7. | BITSO S.A.P.I. DE C.V. | 732 | +38 |
| 8. | Digital Pacific | 181 | +12 |
| 9. | PJ Lhuillier Inc | 139 | -2 |
| 10. | Fond of GmbH | 618 | -3 |
| 1. | CER Groupe | 1,153 | +89 |
| 2. | Scality Inc | 529 | +86 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 3,299 | +80 |
| 4. | Telesystem | 1,730 | +73 |
| 5. | Freshly Cosmetics | 15,083 | +73 |
| 6. | PJLI | 3,023 | +68 |
| 7. | Primex Family of Companies | 1,048 | +58 |
| 8. | Xapo Bank Limited | 825 | +52 |
| 9. | Fond of GmbH | 4,754 | +51 |
| 10. | OACE Exclusive Gmbh | 7,280 | +44 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 167,318 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 776,631 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 5,706,996 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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