Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,744,308

Received feedbacks

An overview of Nicereply data

14.7 %

Average survey
response rate

An overview of Nicereply data

34,999

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. James Mullaly 120 - - -
2. Audiolibrix 122 - 98.36% -
3. Sleeping Duck Pty Ltd 267 100.00% - 98.21%
4. Sam Kwong 159 - 98.11% -
5. BrightStar Care 103 - - 98.06%
6. SkySlope 354 - - 97.74%
7. Octopus Energy 121 - - -
8. Tastemakers LLC. 148 - 96.62% -
9. MMK Systems doo 117 - - -
10. Real Property Management Gold 106 96.23% - -
1. Daniel Adeyemo 1,106 - 99.10% -
2. Andrew Hanhauser 531 - 98.87% -
3. SkySlope 7,428 - - 98.84%
4. ESET 586 - 100.00% -
5. Micromine Australia Pty Ltd 919 99.66% 90.24% -
6. Fuse.Cloud 1,190 100.00% 98.02% -
7. Sam Kwong 1,468 - 97.96% -
8. BrightStar Care 1,131 - - 97.79%
9. Libro 900 - - -
10. Tofugu 1,436 97.28% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 586 6.46
2. Codecademy 387 5.97
3. Leviton Manufacturing Co., Inc. 101 5.94
4. CareAcademy 859 5.39
5. limehome GmbH 245 3.67
6. roadsurfer GmbH 2,046 3.53
1. Charles Bomberry 677 6.54
2. Attune Insurance Services, LLC 5,772 6.34
3. BloomBoard 593 6.27
4. Codecademy 5,537 6.13
5. Leviton Manufacturing Co., Inc. 1,322 5.95
6. The Neat Company 638 5.93
7. Prezi 877 5.88
8. Audicus 892 5.88
9. CareAcademy 11,087 5.46
10. limehome GmbH 3,195 4.00

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. VitaMoment GmbH 217 +80
2. Sanvivo 1,586 +78
3. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,288 +77
4. Freshly Cosmetics 765 +76
5. Telesystem 156 +67
6. tink GmbH 427 +60
7. OACE Exclusive Gmbh 651 +57
8. Primex Family of Companies 111 +54
9. Fond of GmbH 544 +53
10. BITSO S.A.P.I. DE C.V. 1,076 +46
1. CER Groupe 825 +90
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 15,088 +78
3. Sanvivo 22,539 +77
4. Learning Genie Inc. 2,296 +76
5. Freshly Cosmetics 17,175 +74
6. Leviton Manufacturing Co., Inc. 820 +73
7. Telesystem 1,871 +72
8. Fond of GmbH 5,824 +70
9. PJLI 1,548 +67
10. VitaMoment GmbH 10,913 +66

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 189,178 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
87%
10-point scale
6.06
Average CES
+66
NPS Score
Building icon

Medium

support teams

Based on 546,462 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
87%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,124,534 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
72%
5-point scale
85%
10-point scale
4.62
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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