Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
response rate
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show leaderboard for
Customer Satisfaction Score
| Position | Company name | Ratings | 2-point scale | 3-point scale | 5-point scale | 10-point scale |
|---|---|---|---|---|---|---|
| 1. | Mike Douse | 105 | - | 100.00% | - | - |
| 2. | ESET | 165 | - | 100.00% | - | - |
| 3. | IT Department | 283 | - | - | - | 99.65% |
| 4. | SkySlope | 640 | - | - | - | 99.38% |
| 5. | Happiful | 187 | - | 98.93% | - | - |
| 6. | GMA Consult Group | 181 | - | 98.90% | - | - |
| 7. | Sleeping Duck Pty Ltd | 1,334 | - | - | - | 98.58% |
| 8. | Robert Cunning Barbaro | 194 | 98.45% | - | - | - |
| 9. | FightCamp | 113 | - | 98.23% | - | - |
| 10. | Hampton Products International Corp | 212 | 98.11% | - | - | - |
| 1. | IT Department | 1,992 | - | - | - | 99.40% |
| 2. | SkySlope | 7,606 | - | - | - | 99.33% |
| 3. | GMA Consult Group | 2,741 | - | 99.09% | - | - |
| 4. | Ben Aldridge | 813 | - | 99.02% | - | - |
| 5. | Andrew Hanhauser | 745 | - | 98.93% | - | - |
| 6. | Mike Douse | 757 | - | 98.68% | - | - |
| 7. | Quintech | 1,027 | - | 98.44% | - | - |
| 8. | Man Crates | 7,364 | - | 98.37% | - | - |
| 9. | ESET | 999 | - | 98.10% | - | - |
| 10. | Sleeping Duck Pty Ltd | 20,382 | - | - | - | 98.02% |
Customer Effort Score
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Charles Bomberry | 104 | 6.61 |
| 2. | BloomBoard | 143 | 6.34 |
| 3. | Sam Jividen | 235 | 6.34 |
| 4. | Legion Athletics | 240 | 6.33 |
| 5. | Prezi | 673 | 6.25 |
| 6. | Buildium | 1,080 | 6.15 |
| 7. | Toon Boom Animation Inc. | 185 | 6.08 |
| 8. | Svenska Mässan Gothia Towers AB | 186 | 6.08 |
| 9. | FightCamp | 137 | 6.07 |
| 10. | Paylivre | 711 | 6.03 |
| 1. | Primex Family of Companies | 626 | 6.65 |
| 2. | Charles Bomberry | 1,166 | 6.63 |
| 3. | Probitas ITC SRL | 535 | 6.53 |
| 4. | BloomBoard | 1,463 | 6.49 |
| 5. | Heap | 828 | 6.48 |
| 6. | Koala | 6,094 | 6.37 |
| 7. | Toon Boom Animation Inc. | 2,525 | 6.29 |
| 8. | Man Crates | 5,624 | 6.27 |
| 9. | Legion Athletics | 3,550 | 6.23 |
| 10. | Prezi | 7,382 | 6.19 |
Net Promoter Score
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Orion Advisor Solutions | 175 | +97 |
| 2. | Wavenet Limited | 218 | +94 |
| 3. | Nebula d.o.o. | 417 | +88 |
| 4. | VitaMoment GmbH | 471 | +79 |
| 5. | Fond of GmbH | 207 | +71 |
| 6. | Freshly Cosmetics | 2,975 | +71 |
| 7. | Toon Boom Animation Inc. | 124 | +68 |
| 8. | Interdrinks | 321 | +66 |
| 9. | Koala | 1,321 | +58 |
| 10. | Skar Audio, Inc | 229 | +58 |
| 1. | Orion Advisor Solutions | 1,635 | +96 |
| 2. | Nebula d.o.o. | 4,550 | +87 |
| 3. | Wavenet Limited | 2,213 | +86 |
| 4. | CommonLit | 2,548 | +82 |
| 5. | VitaMoment GmbH | 1,127 | +77 |
| 6. | Swell Imp. Com. Prod. de Iluminação S.A. | 603 | +77 |
| 7. | Puzzel AS | 1,539 | +74 |
| 8. | iWeb Technologies | 537 | +74 |
| 9. | VX-Tech France | 578 | +74 |
| 10. | Freshly Cosmetics | 11,222 | +72 |
Benchmark by support team size
Customer Satisfaction Score
Customer Effort Score
Net Promoter Score
Small support teams
Based on 395,947 ratings collected across companies with 1-10 support team members.
Medium support teams
Based on 615,606 ratings collected across companies with 11-25 support team members.
Large support teams
Based on 6,320,890 ratings collected across companies with more than 25 support team members.
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
| Country Scores | |
|---|---|
| - | |
| CSAT: | |
| 2-point scale: | - |
| 3-point scale: | - |
| 5-point scale: | - |
| 10-point scale: | - |
| CES: | - |
| NPS: | - |
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leaders
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