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Customer happiness

Benchmark

Take a look at top-performing companies & compare yourself against key performance metrics.

14,065,895
243,958
20.5%
34.0%

Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction Score

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Front 113 - 100.00% -
2. IT Department 155 - - 100.00%
3. Robert Cunning Barbaro 331 99.70% - -
4. GMA Consult Group 177 - 98.87% -
5. Tofugu 135 98.52% - -
6. Electrix International Ltd 106 - 98.11% -
7. Sleeping Duck Pty Ltd 1,731 - - 98.09%
8. US Mobile 3,448 - 97.82% -
9. Freshly Cosmetics 1,055 - 97.82% -
10. Man Crates 759 - 97.76% -
1. Robert Cunning Barbaro 1,022 99.90% 100.00% -
2. Ben Aldridge 726 - 99.59% -
3. SkySlope 8,697 - - 99.53%
4. GMA Consult Group 2,717 - 99.52% -
5. IT Department 1,779 - - 99.44%
6. Andrew Hanhauser 866 - 99.31% -
7. Quintech 836 - 98.45% -
8. US Mobile 25,535 - 98.32% -
9. Datawrapper GmbH 527 - 98.10% -
10. Man Crates 11,429 - 98.07% -

Customer Effort Score

Position Company name Ratings Customer effort score
1. BloomBoard 129 6.49
2. Legion Athletics 247 6.32
3. Caitlin Jones 850 6.23
4. Toon Boom Animation Inc. 217 6.22
5. Prezi 565 6.21
6. Man Crates 438 6.21
7. Blueberry Markets 221 6.19
8. FightCamp 201 6.16
9. Paylivre 1,441 6.11
10. Untappd 123 6.07
1. Charles Bomberry 913 6.63
2. Primex Family of Companies 779 6.60
3. Probitas ITC SRL 505 6.49
4. Heap 802 6.47
5. BloomBoard 1,558 6.40
6. Koala 19,926 6.39
7. Toon Boom Animation Inc. 2,757 6.37
8. Public Goods 3,605 6.31
9. Caitlin Jones 1,453 6.28
10. Legion Athletics 3,769 6.25

Net Promoter Score

Position Company name Ratings Net promoter score
1. Orion Advisor Solutions 137 +97
2. Wavenet Limited 174 +90
3. Nebula d.o.o. 355 +87
4. Puzzel AS 164 +81
5. Blueberry Markets 120 +70
6. TradeTracker 108 +68
7. Toon Boom Animation Inc. 109 +66
8. Telesystem 182 +63
9. Neleman (Wolk B.V.) 104 +60
10. Fond of GmbH 347 +59
1. Orion Advisor Solutions 1,826 +96
2. Nebula d.o.o. 4,281 +87
3. Wavenet Limited 2,300 +87
4. CommonLit 7,123 +82
5. Borè srl 2,489 +78
6. Identy Beauty 791 +77
7. Puzzel AS 1,932 +75
8. Neleman (Wolk B.V.) 1,988 +73
9. Toon Boom Animation Inc. 1,620 +67
10. TradeTracker 881 +66

Benchmark by support team size

 
Star icon Customer Satisfaction Score
User icon Customer Effort Score
Amplifier icon Net Promoter Score
House icon

Small support teams

Based on 349,747 ratings collected across companies with 1-10 support team members.

97%
2-point scale
72%
3-point scale
84%
10-point scale
5.92
Average CES
+58
NPS Score
Building icon

Medium support teams

Based on 611,219 ratings collected across companies with 11-25 support team members.

95%
2-point scale
89%
3-point scale
71%
10-point scale
5.86
Average CES
+44
NPS Score
Skyscraper icon

Large support teams

Based on 5,832,110 ratings collected across companies with more than 25 support team members.

84%
2-point scale
86%
3-point scale
86%
10-point scale
5.63
Average CES
+38
NPS Score
Numbers section image

Compare Yourself

Popular quote says: "Benchmark your performance against your best competitors. Think how you can beat them next time." To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can find their scores in the Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores
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CSAT:
2-point scale: -
3-point scale: -
10-point scale: -
CES: -
NPS: -
 

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