Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,325,180

Received feedbacks

An overview of Nicereply data

15.3 %

Average survey
response rate

An overview of Nicereply data

39,112

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Fuse.Cloud 103 100.00% 100.00% -
2. Sam Kwong 124 - 99.19% -
3. BrightStar Care 107 - - 99.07%
4. FreshBooks 565 - - 97.35%
5. Tastemakers LLC. 207 - 97.10% -
6. Tofugu 116 96.55% - -
7. CHBS s. r. o. 722 - - -
8. OVO Energy 704 96.16% - -
9. MMK Systems doo 128 - - -
10. WHCC 121 - 95.87% -
1. GMA Consult Group 691 - 99.57% -
2. Showpad nv 514 - 99.42% -
3. SkySlope 9,894 - - 99.26%
4. Daniel Adeyemo 1,360 - 98.97% -
5. Andrew Hanhauser 546 - 98.72% -
6. Britney Godsey 541 - 98.52% -
7. BrightStar Care 1,237 - - 98.38%
8. Micromine Australia Pty Ltd 975 99.24% 94.06% -
9. Tofugu 1,506 98.01% - -
10. ESET 1,493 - 97.63% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 465 6.21
2. Codecademy 406 6.12
3. CareAcademy 891 5.52
4. limehome GmbH 264 4.16
5. roadsurfer GmbH 1,725 3.67
1. Charles Bomberry 741 6.63
2. BloomBoard 579 6.34
3. Toon Boom Animation Inc. 1,735 6.30
4. Attune Insurance Services, LLC 5,256 6.29
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 622 6.23
6. Codecademy 5,900 6.16
7. Prezi 948 5.95
8. Leviton Manufacturing Co., Inc. 1,070 5.94
9. Audicus 934 5.93
10. The Neat Company 648 5.79

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. Freshly Cosmetics 1,458 +78
2. Sanvivo 1,771 +78
3. Fond of GmbH 482 +77
4. Telesystem 131 +76
5. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,335 +74
6. PJLI 114 +71
7. VitaMoment GmbH 1,302 +62
8. Primex Family of Companies 110 +51
9. tink GmbH 290 +51
10. Daniel Vogel 1,006 +43
1. CER Groupe 831 +92
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 12,938 +80
3. Learning Genie Inc. 12,397 +78
4. Dermot Doyle 2,390 +77
5. Sanvivo 14,971 +77
6. Telesystem 2,046 +76
7. Leviton Manufacturing Co., Inc. 976 +73
8. Fond of GmbH 6,233 +72
9. Freshly Cosmetics 22,586 +72
10. HiB Ltd 923 +71

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 181,479 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
90%
5-point scale
86%
10-point scale
5.26
Average CES
+61
NPS Score
Building icon

Medium

support teams

Based on 590,190 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+48
NPS Score
Skyscraper icon

Large

support teams

Based on 7,272,910 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
74%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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