Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

21,462,062

Received feedbacks

An overview of Nicereply data

15.1 %

Average survey
response rate

An overview of Nicereply data

38,993

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. MMK Systems doo 130 - - -
2. SkySlope 375 - - 98.93%
3. Tastemakers LLC. 168 - 98.21% -
4. FreshBooks 503 - - 97.02%
5. Sleeping Duck Pty Ltd 393 100.00% - 95.41%
6. CHBS s. r. o. 587 - - -
7. Mettler Toledo 117 - 95.73% -
8. Electrix International Ltd 110 - 95.45% -
9. Planeetta Internet Oy 205 - 94.63% -
10. Martinus, s.r.o. 698 - 94.56% -
1. Showpad nv 510 - 99.80% -
2. GMA Consult Group 658 - 99.54% -
3. SkySlope 9,105 - - 99.25%
4. Daniel Adeyemo 1,265 - 99.05% -
5. Andrew Hanhauser 552 - 98.55% -
6. ESET 893 - 98.41% -
7. Micromine Australia Pty Ltd 937 99.26% 92.78% -
8. Tofugu 1,460 97.95% - -
9. Project Wayfinder 576 - - -
10. BrightStar Care 1,189 - - 97.90%

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 451 6.25
2. Codecademy 421 6.12
3. CareAcademy 735 5.44
4. limehome GmbH 275 3.53
5. roadsurfer GmbH 1,971 3.22
1. Charles Bomberry 709 6.62
2. BloomBoard 587 6.31
3. Attune Insurance Services, LLC 5,294 6.30
4. Toon Boom Animation Inc. 1,532 6.28
5. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 600 6.22
6. Codecademy 5,846 6.15
7. OnlineMedEd 502 6.03
8. Prezi 897 5.93
9. Leviton Manufacturing Co., Inc. 1,203 5.92
10. Audicus 882 5.90

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 1,402 +78
2. Sanvivo 2,026 +76
3. Freshly Cosmetics 2,208 +75
4. Telesystem 149 +71
5. VitaMoment GmbH 1,114 +63
6. Fond of GmbH 336 +63
7. OACE Exclusive Gmbh 493 +52
8. tink GmbH 327 +46
9. Chilly's Bottles Ltd 125 +44
10. Daniel Vogel 1,006 +43
1. CER Groupe 828 +91
2. ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. 13,588 +79
3. Learning Genie Inc. 11,973 +78
4. Sanvivo 17,786 +76
5. Telesystem 2,038 +75
6. Dermot Doyle 1,410 +75
7. Leviton Manufacturing Co., Inc. 911 +74
8. Freshly Cosmetics 20,553 +72
9. Fond of GmbH 5,959 +72
10. HiB Ltd 861 +70

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 183,124 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
89%
3-point scale
91%
5-point scale
86%
10-point scale
5.22
Average CES
+62
NPS Score
Building icon

Medium

support teams

Based on 599,928 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

91%
2-point scale
88%
3-point scale
92%
5-point scale
86%
10-point scale
5.87
Average CES
+47
NPS Score
Skyscraper icon

Large

support teams

Based on 7,347,850 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

74%
2-point scale
83%
3-point scale
73%
5-point scale
85%
10-point scale
4.65
Average CES
+48
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

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CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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