Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
17,238,038
Received feedbacks
17.6 %
Average survey
response rate
44,952
Active agents
29.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | GMA Consult Group | 125 | - | 100.00% | - |
| 2. | IT Department | 134 | - | - | 99.25% |
| 3. | Tofugu | 117 | 99.15% | - | - |
| 4. | SkySlope | 606 | - | - | 99.01% |
| 5. | Svenska Mässan Gothia Towers AB | 253 | 98.81% | - | - |
| 6. | ESET | 128 | - | 98.44% | - |
| 7. | Sleeping Duck Pty Ltd | 438 | 100.00% | - | 98.17% |
| 8. | Man Crates | 307 | - | 98.05% | - |
| 9. | Ridestore | 565 | - | 98.05% | - |
| 10. | Electrix International Ltd | 157 | - | 97.45% | - |
| 1. | SkySlope | 7,613 | - | - | 99.53% |
| 2. | GMA Consult Group | 1,742 | - | 99.37% | - |
| 3. | IT Department | 1,975 | - | - | 98.94% |
| 4. | Andrew Hanhauser | 612 | - | 98.86% | - |
| 5. | Man Crates | 8,055 | - | 98.78% | - |
| 6. | Mike Douse | 1,051 | - | 98.54% | - |
| 7. | ActiveNow Sp. z o.o. | 577 | 100.00% | - | - |
| 8. | Robert Barbaro | 1,387 | 98.27% | - | - |
| 9. | Ridestore | 3,596 | - | 98.25% | - |
| 10. | Tofugu | 2,299 | 98.17% | - | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Svenska Mässan Gothia Towers AB | 108 | 6.47 |
| 2. | Prezi | 463 | 6.27 |
| 3. | Buildium | 1,060 | 6.24 |
| 4. | Toon Boom Animation Inc. | 192 | 6.21 |
| 5. | Codecademy | 601 | 5.97 |
| 6. | Man Crates | 113 | 5.90 |
| 7. | MedExpress Entreprises Ltd | 1,099 | 5.81 |
| 8. | CareAcademy | 956 | 5.72 |
| 9. | roadsurfer GmbH | 890 | 5.69 |
| 10. | Attune Insurance Services, LLC | 602 | 5.63 |
| 1. | Primex Family of Companies | 545 | 6.69 |
| 2. | Nites International LLC | 596 | 6.67 |
| 3. | Charles Bomberry | 1,187 | 6.64 |
| 4. | OUTSYSTEMS - SOFTWARE EM REDE S.A. | 1,028 | 6.59 |
| 5. | Probitas ITC SRL | 540 | 6.52 |
| 6. | BloomBoard | 1,071 | 6.44 |
| 7. | Legion Athletics | 2,404 | 6.43 |
| 8. | Heap | 691 | 6.36 |
| 9. | Prezi | 7,070 | 6.36 |
| 10. | Svenska Mässan Gothia Towers AB | 2,024 | 6.33 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Nebula d.o.o. | 415 | +86 |
| 2. | Wavenet Limited | 419 | +79 |
| 3. | Fond of GmbH | 448 | +78 |
| 4. | Learning Genie Inc. | 398 | +77 |
| 5. | VitaMoment GmbH | 698 | +75 |
| 6. | HiB Ltd | 140 | +75 |
| 7. | Koala | 549 | +74 |
| 8. | Xapo Bank Limited | 119 | +73 |
| 9. | Freshly Cosmetics | 2,611 | +71 |
| 10. | Corey Johnson | 161 | +63 |
| 1. | Orion Advisor Solutions | 590 | +96 |
| 2. | Nebula d.o.o. | 4,630 | +89 |
| 3. | CER Groupe | 677 | +85 |
| 4. | Wavenet Limited | 3,431 | +82 |
| 5. | Plan In | 513 | +78 |
| 6. | VitaMoment GmbH | 4,783 | +76 |
| 7. | Xapo Bank Limited | 946 | +76 |
| 8. | Learning Genie Inc. | 9,204 | +76 |
| 9. | HiB Ltd | 888 | +75 |
| 10. | Freshly Cosmetics | 47,438 | +69 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 346,166 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 770,787 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,205,151 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
