Sending surveys automatically after a call is key for many support teams. Nicereply's integration offers a lot of flexibility to do just that.
Even better, agents can see previous ratings left by customers on Aircall, so they’re always prepared for the next interaction.
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
Agent handles a call with your customer via Aircall.
After the call ends Nicereply sends out a survey to your customer.
Nicereply collects feedback from your customer and records it in your Nicereply rating feed.
Nicereply pushes the feedback to the relevant call record in form of a note and sets up Nicereply custom call field.
Thanks to Aircall's insight cards you can get to know your caller and anticipate their needs before the conversation even begins. Nicereply custom card shows the last feedback collected from the specific customer so you can get context and provide a quick, personalized service.
What's amazing is that this feature works not only in your Aircall account, but also in your help desk! So even if you're talking to your customers in your help desk portal you can see the caller info as soon as the phone rings and provide quality service tailored to their specific needs.