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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Paul Milišauskas, VP of Customer Operations at Omnisend - an all-in-one omnichannel marketing automation platform built for growth-focused ecommerce brands.
What are the qualities of your first hire in support? Where do you focus your energy? And how does this team evolve? Listen as Paul shares some of his insights and lessons learned along the way into this common, pivotal moment for a company's success.