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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Ian McLean, Head of Customer Care at Aircall - a cloud-based phone system designed for teams like customer support or sales teams.
Listen as Ian shares his concerns with training and equipment shipping, and he tells us the ultimate outcomes of the team’s first foray into remote teams. If you are debating a move to remote support, please listen in for some unique approaches and considerations.