Customer satisfaction survey tool built for Front

Fully customize your surveys and choose from multiple metrics & rating scales.

If you want to understand your customers, you need to ask for feedback! You’d be surprised how much great insight they’re willing to give.

Nicereply makes it simple for your team to develop a scaled customer feedback machine that is measurable, and it can help your team give world-class support.

Kenji Hayward
Head of Customer Support at Front

Customize your surveys
to fit your needs

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.

Change the survey question

Ask your customers a question that makes sense in a given situation.

Choose your rating scale

Decide how many options will your customers have to answer. You can choose from:

2 Thumb icons
3 Face emojis
5 Stars
10 Stars

Add additional questions

Need more feedback? Ask multiple questions. For example "Was the solution helpful?" and "How satisfied were you with John’s response?" to look at the issue from different points of view.

Send different surveys in different situations

Fit your survey to different situations. Did your customer contact about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.

You can trigger different surveys for different teams and inboxes.

Control the timing of your surveys

If you are sending a separate survey email, decide how long after resolution would you like to send it. You can survey immediately, after an hour, or the day after. It's up to you.

Protect your customers against over surveying

Don’t overwhelm your customers with survey emails. Choose after how many days can a customer receive another survey email.

Measure customer satisfaction
when it makes sense to you

Include surveys in
your responses

Ask customers for feedback via a one-click survey placed in your signature. The easiest and most effortless way to ask for customer feedback.

Get all the benefits of a customer feedback program without sending any additional emails.

Place surveys into your
message templates

See how satisfied customers are with your canned responses. Place a satisfaction survey in your message templates and see which responses work and which don’t. You can put different surveys into different templates.

Send post-resolution
email surveys

Don’t want to include surveys in your responses? Send your customers a survey in a separate email automatically after archiving the conversation.

You can create multiple different surveys and trigger them based on tags. This way you can send different surveys for different teams and inboxes. Don’t send everyone the same generic survey when you don’t have to.

Ask for feedback after an SMS or a chat conversation

Get feedback on your SMS and chat conversations as well. Nicereply surveys can also be placed as a simple URL which can be included in an automated reply to archived SMS and chat conversations.

Survey response in the
existing conversation

Unlike other solutions, Nicereply doesn’t create a new conversation every time a customer gives you feedback. Instead you can see it in the same conversation as a note and a tag.

Understand the context
behind feedback

See customer feedback matched to specific conversations, not just contacts.

See all rated conversations

Filter all your conversations based on how satisfied your customers were. Tags added to every rated conversation makes it easy to filter and search through them.