Nicereply makes it easy to gather valuable customer feedback - and Front makes it easy to act on it.
With your customer satisfaction data pushed straight to your inbox, your team can learn more from your customers to deliver an even better experience.
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Benefit from multiple survey distribution methods. Need an example? You can measure
Customer Satisfaction in the signature of every email you send &
Customer Effort Score with a trigger after a conversation is closed.
Mix and match distribution methods with surveys to fit your customers.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
Front makes it easy to manage customer conversations as a team. Embed Nicereply surveys directly into your emails to capture feedback, then sync responses back to your Front inbox - where your team needs it.
Front makes it easy to manage customer conversations as a team. Create a new Nicereply canned response, and your agents will be able to insert satisfaction surveys directly into their Front Chat conversations.
Then, identify feedback directly in the rated Chat conversation, complete with numerical value and comment.
See your customer ratings and feedback as a comment on the related conversation.
Nicereply will also sync the rating as a custom field on your contacts for easy sorting.
Identify feedback in context with a direct link to the related conversation.
Sync all your Front users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.
Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the conversation ID, so you don't need to ask for a name on your surveys.
Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Instead of sending a Customer Satisfaction after a conversation is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.