Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys directly into your helpdesk conversations.
Don't separate satisfaction surveys from your helpdesk workflow. With Nicereply you'll never have to leave your helpdesk system to distribute your surveys.
Import your customers contact info from your help desk into Delighted account.
Manually select customers every time you want to send a survey.
Collect feedback through a one time survey.
In case of response, new ticket with rating value and comment is created for each response.
Incorporate satisfaction surveys directly in your customer support. With Nicereply, satisfaction surveys are part of your existing conversations and don't create extra tickets. Get real-time feedback and identify opporunities for improvement.
Every ticket contains all the feedback related to it. Never lose context of your feedback again.
Collect feedback from customers via email signature survey included in every conversation. Get feedback that is both immediate and more accurate.
Follow up with customers after you solve their ticket via after-resolution survey. Use this chance to get a new perspective with a different metric, like CES or NPS. Get more feedback while sending less emails.
With Nicereply you can identify feedback in context with the direct link to the rated ticket.
All ratings and comments are pushed to the rated ticket in the form of a note. No extra tickets are created.
You can also immediately identify which agent is handling the rated ticket, which customer rated the ticket or which campaign does the rating belong to.
Recognize your best support teams and agents with leaderboards.
Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.
|1.||John Vance||9.93||1 370|
Don't overpay for unanswered surveys. With Nicereply you only pay for real results - survey responses. No limits. Enjoy all the features with any plan.
|Nicereply||79 $ / month 79 $ / mo.||159 $ / month 159 $ / mo.|
|Delighted||89 $ / month 89 $ / mo.||224 $ / month 224 $ / mo.|
|Difference||120 $ / year 120 $ / y.||780 $ / year 780 $ / y.|
Evaluate Nicereply for yourself. Start 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.