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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Alice Hunsberger, Senior Director of Customer Experience at Grindr - largest social networking app for gay, bi, trans, and queer people. At Grindr, they've created a safe space where you can discover, navigate, and get zero feet away from the queer world around you.
Listen in as Alice from Grindr describes what you need to do to move from a support team to a customer experience team.