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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Elliott McIsaac, Director of Support and Trust & Safety at Flickr - popular online photo management and sharing application. Whether you want to store or organize your photos, Flickr allows you to create a free account and upload your photos (and videos) to share with friends and followers online. In 2018 photo-sharing service SmugMug acquired Flickr.
Listen as Elliott from Flickr walks us through the times when SmugMug acquired Flickr and unpacks the idea of redefining support during an acquisition.