Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Simone, Head of Support at Doodle - online scheduling service that enables you to quickly create events, send out polls, and unify your platforms. Doodle is the leader in scheduling technology since 2007 with more than 30 million users every month.
Listen as Simone from Doodle talks about how to move from a knowledge base to a knowledge management strategy.