Measure Customer Satisfaction, Customer Effort Score and Net Promoter Score.
Embed survey in outbound email and find out how users feel about your customer service.
Track the quality of your customer service, analyze received feedback and take actions to improve team performance and reduce customer churn.
Customize a mobile-ready survey according to your company branding and local language.
Integrate Nicereply with Help Scout in 5 minutes.
Import users, push rating value & comment to Help Scout
and jump to relevant case in one click.
No credit card required. All features included.