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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Jake Bartlett, Customer Success Manager at Atlassian Statuspage - a communication tool that helps you inform your users about outages and scheduled maintenance.
Listen as Jake outlines how to achieve better communication within your organization and with customers, as well as how to fully prepare customers when a major change goes out the door.