Listen Now
More about this podcast
Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Tue Søttrup, Chief Customer Experience Evangelist at Dixa - conversational customer service software that unites all channels in one interface. Dixa helps brands deliver conversations support experiences that meet the modern-day consumer’s needs.
Listen as Tue outlines how to adopt various techniques in a company and why there are benefits in removing the this-is-always-how-we-have-done-it mentality.