What is eNPS?
Employee Net Promoter Score (eNPS) measures employees’ feelings about your company. The eNPS survey offers all the benefits of the customer-facing NPS survey, as well as being quick to implement, distribute, and easy to analyze. In addition to being a simple and powerful tool for quantifying employee satisfaction, an eNPS score provides real-time insights into your organization's performance. Using employee NPS surveys, companies can quickly learn how their employees feel about working for them.
In the eNPS survey, respondents are asked: “On a scale of 0-10, how likely are you to recommend [company name] as a place to work? ”
Customers can then respond on a scale from 1 (very unlikely) to 10 (very likely). Those responses separate customers into three categories:
Detractorsscore 0 - 6
An employee who is a detractor is one who has had a negative experience with your company. When detractors are not handled properly, they can leave your company and spread negative feelings about you.
Passivesscore 7 - 8
Passives are, as the name suggests, those that don't really care. Their experience of working for your company is neither positive nor negative enough to influence their behavior.
Promotersscore 9 - 10
Promoters boost profits as long-term employees and refer your company as a great place to work. Their testimonials, reviews, and future referrals can be very helpful.