Customer satisfaction survey built for Salesforce
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Nicereply provides us with the major KPI of customer satisfaction which is like a heartbeat monitor of our customer support.
Vykintas Glodenis
Head of Customer Success at Mindvalley
Vykintas Glodenis
Head of Customer Success at MindvalleyNicereply is trusted by Salesforce customers
Take full control of your surveys
Get deeper understanding of your customers
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Survey in every response
Make giving feedback to you truly effortless. Include a one-click survey in the signature of every email you send out to your customers. See how the mood of your customer changes throughout the conversation and react accordingly.
Choose what you want your customers to see
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
Service cloud integration
Get more feedback than ever before
Increase response rates
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Less emails
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature.
Annual billing
Mini
SAVE $120 per year
| 100 | responses/month |
| 3 | agents ? |
great support included
Start
SAVE $240 per year
| 250 | responses/month |
| 10 | agents ? |
great support included
★ Grow ★
(most popular)
SAVE $480 per year
| 1000 | responses/month |
| 25 | agents ? |
great support included
Business
SAVE $720 per year
| 2500 | responses/month |
| 50 | agents ? |
great support included