The tradition of awarding the most outstanding support teams began in 2014 when Nicereply awarded 10 teams in 8 categories. Throughout the following 7 years, we have been rewarding many companies that delivered a unique experience to their customers and users. We're thankful that with the help of these talented customer service teams we get to continue the tradition of Customer Happiness Awards in 2022 as well.
Our Customer Happiness Awards are based solely on the use of Nicereply and providing excellent customer service.
In 2022 we're giving awards in 3 categories, Customer Satisfaction (CSAT), Customer Loyalty (NPS), and Effortless Experience (CES). We're also giving out a couple of honorable mentions to companies achieving Biggest Growth & Most Ratings in the three main categories.
We'll start with some interesting stats & rankings about the year 2021 in Nicereply.
And now, let’s announce the winners of Customer Happiness Awards 2022. The winner's rankings are calculated by a sophisticated formula that ensures that it does not matter how big or small your team is. You always have a chance to win!
Congratulations to every winning team in Customer Happiness Awards 2022. We could not be more proud of your accomplishments. Keep it up!
Do not worry if your name was not on the list! We hope that this year's winners will inspire you to give it your all next year.
In the meantime, you can follow the top performers and make sure you match their results on our Happiness Benchmark page. You can examine top-performing companies by CSAT, CES, and NPS, or by support team size and country. To find out how you compare with other Nicereply users, use the Compare Yourself tool!