Customer Happiness Awards 2020 by Nicereply

Recognizing the best

Exceptional Accomplishments

The tradition of awarding the best support teams began in 2014 when Nicereply awarded 10 teams in 8 categories. Throughout the following 5 years, we have been rewarding many companies that delivered a unique experience to their customers and users. We're thankful, that with the help of these amazing customer service teams we get to continue the tradition of Customer Happiness Awards.

In 2020 we're giving awards in 3 categories, Customer Satisfaction (CSAT), Customer Loyalty (NPS) and Effortless Experience (CES). We're also giving out a couple of honorable mentions to companies achieving Biggest Growth in the three main categories.

And now, let’s announce the winners of Customer Happiness Awards 2020!

Customer Satisfaction

Best CSAT performing companies

Category winners

Customer Loyalty

Best NPS performing companies

Category winners

Effortless Experience

Best CES performing companies

Category winners

Winners in category

Customer Satisfaction

1st

SkySlope

Congratulations to the real estate broker software SkySlope, who ranked 1st in Customer Satisfaction.

For our Support Team, customer happiness goes beyond being able to solve every issue that comes our way. Customer Happiness is a virtue. We strive to provide as much time and resources needed in order to meet the requests of our customers.

2nd

Bob Barker

Congratulations to America's leading detention supplier Bob Barker Company, who ranked 2nd in Customer Satisfaction.

The voice of the customer is the best way for us to judge how well we did our job and to ensure that our Team is in alignment with our company’s core values. Providing mediocre service is not an option for us, and we can measure that thanks to Nicereply.

3rd

Thumbtack

Congratulations to an online marketplace for professionals Thumbtack, who ranked 3rd in Customer Satisfaction.

Our IT team supports over 800 Thumbtack employees. It is critical that we provide efficient, timely help to enable our employees to get more done.

Biggest Growth in Customer Satisfaction

The Neat Company

Congratulations to the expense and document management system Neat, who achieved the biggest growth in Customer Satisfaction in the last year.

Customer Loyalty

1st

Cocofloss

Congratulations to creative and mission-driven oral care and wellness company Cocofloss, who ranked 1st in Customer Loyalty.

2nd

AAVALABS

Congratulations to the best Finnish provider of organic products and wholefoods AAVALABS, who ranked 2nd in Customer Loyalty.

3rd

Rancher Labs

Congratulations to the open-source multi-cluster orchestration platform Rancher Labs, who ranked 3rd in Customer Loyalty.

Delivering the best possible customer support sits at the heart of everything we do. Most importantly, it’s about offering our customers the right kind of support, that helps them extract genuine commercial value from their container deployments. This is the reason for our growing success.

Biggest Growth in Customer Loyalty

Flora Hospitality

Congratulations to a company with a quality-driven collection of hotels Flora Hospitality, who achieved the biggest growth in Customer Loyalty in the last year.

Effortless Experience

1st

Medisave

Congratulations to one of the UK’s leading distributors of medical supplies Medisave, who ranked 1st in providing the most Effortless Experience.

2nd

Koala

Congratulations to Australia's highest rated mattress brand Koala, who ranked 2nd in providing the most Effortless Experience.

Customer feedback has always been a valuable source of information to us. It has provided insights and learnings that we couldn’t have gotten anywhere else - and it’s why we’ve been able to grow into the business we are today.

3rd

You can book me

Congratulations to an innovative cloud-based booking service You can book me, who ranked 3rd in providing the most Effortless Experience.

Support is vital to make sure our users get the help they need, quickly. For the user, this means they can get their job done faster. For us, it means our users are more successful, use more features that help them manage their bookings in a way that works for them.

Biggest Growth in Effortless Experience

Common Networks

Congratulations to a wireless internet service provider Common Networks, who achieved the biggest growth in providing the most Effortless Experience in the last year.

Congratulations to every winning team in Customer Happiness Awards 2020. You provide exceptional customer service and deserve the loyalty of your customers. We could not be more proud of your accomplishments. Keep it up!

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