2016 was a fantastic growth year for Layershift as we expanded our service portfolio in each region. That translated to extra load on our support teams, meaning we also welcomed several new staff. The hard work delivered by each person is shown by the numbers: not only did customers reward our hard work with 50% more ratings than 2015, but were also happier with yet another improvement to our average rating. It's proof that Nicereply enabling us to obsess about service quality is paying off by helping us to maintain high standards as we continue to grow.

Damien Ransome
Service Director, Layershift